POLICIES
Returns & Refunds
Last updated: July 2026
Return window
We accept returns within 30 days of your delivery date. Items must be unworn, unwashed, and in original condition with all tags attached.
How to start a return
- Email selfpaidbusiness22@gmail.com with your order number and reason for return.
- We'll respond within 2 business days with a return authorisation and shipping label.
- Pack the item securely and attach the label. Drop off at any postal carrier location.
- Once received and inspected, your refund will be processed within 5–7 business days.
Refunds
Approved refunds are returned to your original payment method. Processing time depends on your bank or card issuer — typically 3–10 business days after we issue the refund.
We do not charge restocking fees.
Exchanges
We currently do not offer direct exchanges. If you need a different size or colour, return your original item and place a new order. Reach out if you need help with sizing before reordering.
Non-returnable items
- Digital products (music licences, VIP keys, chapter downloads)
- Items marked "Final Sale" or "Limited Drop — no returns"
- Items showing signs of wear, washing, or damage caused after delivery
Damaged or incorrect items
If you received a damaged or wrong item, email us within 72 hours of delivery with a photo. We'll send a replacement or issue a full refund at no cost to you — no return required.
Contact
Questions? Reach us at selfpaidbusiness22@gmail.com or use the contact page.
